Coval's overview
Coval is designed to help developers create reliable AI agents by simulating real-world interactions, identifying potential issues, and ensuring that their models perform as expected. The platform offers a range of features, including AI-powered simulations, evaluation metrics, and customizable workflows. Coval caters to both experienced and novice developers, providing a scalable solution for building and testing AI agents that can handle complex user interactions to shed light on performance metrics and optimize AI models.
With Coval, developers can launch evaluations on any transcript, understand the paths their agents are taking, and uncover root causes of performance issues, ultimately leading to more reliable AI agents that deliver exceptional user experiences. The platform is offered on a simple plan with no hidden costs, and it is also customizable and tailored to meet the specific needs of enterprises.
Coval's Key Features
- Simulate thousands of scenarios from a few test cases
- We chat with your agent to generate test cases
- Voice AI Compatible: We can call your agent via voice just as easily as text.
- AI-Powered Simulations: Dive Into evaluations. Track performance over time or dive into specific runs to determine root causes.
Coval's Use cases
- π Improve Customer Service for a Large E-commerce Company
Coval's simulation and evaluation tool enables a large e-commerce company like Amazon to improve their customer service by testing their chatbots across different customer intents and voiced interactions. For instance, they can create test cases for scenarios like "return and refund" or "order tracking" and use Coval's AI-powered simulations to evaluate their chatbot's performance in handling these complex customer queries. This helps them identify areas of improvement, such as inconsistencies in the chatbot's responses or difficulties in resolving customer complaints.
- ** π Ensure Compliance in the Financial Industry A financial regulatory body can utilize Coval to simulate various scenarios to test their automated trading systems, ensuring they comply with industry standards and regulations. For example, they can create test cases for sinkholing risks, order cancellation, and position limit exceedances to identify vulnerabilities in their systems. Coval's evaluations help them verify that their trading systems are functioning as intended, reducing the risk of non-compliance and potential fines.
Coval's FAQ
What are the key benefits of using Coval for evaluating and simulating AI agents?
Coval allows you to simulate thousands of scenarios from a few test cases, making it an incredibly efficient way to evaluate your AI agents. It also provides a comprehensive evaluation of your agent interactions, track performance over time, and launch evaluations on any transcript, giving you complete control over the evaluation process.
How can Coval help with voice AI compatibility?
Coval can call your agent via voice just as easily as text, allowing you to test your voice AI compatibility with realistic scenarios. This feature ensures that your voice AI is fully functional and working as intended.
What kind of scalability options does Coval offer for large teams or enterprises?
Coval offers a customized solution for enterprises, which includes dedicated support, a custom eval strategy, and a dedicated team to ensure that your system runs smoothly and efficiently. This plan is ideal for large teams or organizations that require a tailored approach to AI agent development.
What kind of security and reliability features does Coval have in place?
Coval prioritizes the reliability and security of its platform, ensuring that your AI agents are fully trusted and secure. The platform undergoes regular security audits and testing to guarantee the highest level of protection for your data and applications.
Is Coval free to use, or do I need to pay a subscription fee?
Coval offers a simple pricing plan with no hidden costs. The "Core" plan is designed for individuals or small teams, with a $10/month subscription that includes 1,200 evaluations per month. The "Scale" plan is ideal for medium-sized teams, with a monthly subscription of $35 that includes 4,000 evaluations. A free trial is also available for all plans.