What is PolyAI
PolyAI is an AI-powered platform that enables businesses to create customer-led voice assistants, allowing customers to speak naturally and ask questions, while providing accurate resolutions and valuable insights through its AI capability. The platform utilizes AI to simulate real-person interaction, rapidly improving resolution rates, and accurately mapping to business rules, thereby reducing wait times and improving customer experience.
How to use PolyAI
Users can request a demo and collaborate with the team to co-create a custom voice assistant tailored to their brand's specific needs, enabling natural, customer-led conversations and accurate resolutions using PolyAI's AI-driven technology.
Frequently Asked Questions
How does PolyAI's AI determine the resolution of customer calls?
PolyAI's AI-powered voice assistants can fully resolve over 50% of customer calls, rapidly improving resolution rates, accurately mapping to business rules, and eliminating wait times.
Can PolyAI's AI provide insights for operational improvements and business opportunities?
Yes, PolyAI's AI-powered voice assistants provide valuable insights that can inform operational improvements and uncover business opportunities.
What is the AI capability of PolyAI?
PolyAI offers customer-led voice assistants that enable natural conversations, allowing customers to speak naturally, ask questions, and navigate through different topics. This AI-powered voice assistant simulates real-person interaction and provides accurate resolutions.