eesel's overview
eesel AI is an AI-powered customer service solution that integrates seamlessly with your existing tools and workflows. With eesel AI, you can automate frontline support, draft replies, and assistance, route, edit, or tag tickets, and chat with your customers on your website, in Slack, or in Microsoft Teams. Our AI chatbots learn from your past support replies, help centers, macros, and documentation, and provide instant answers to customer questions. With eesel AI, you can reduce ticket volumes, improve customer satisfaction, and increase employee productivity. Our solution is trusted by over 1,000 customer service teams of all sizes, and we offer a 2-month payback period and 81% of support conversations autonomously resolved on average. Try eesel AI for free today and see how our AI-powered chatbots can transform your customer service operations.
eesel's Key Features
✨ Automate frontline support 💻
🔥 Draft replies and assistance 📝
⚡️ Route, edit or tag tickets 📈
🔥 Chatbot on your site 📱
eesel's Use cases
🎯 Streamline Customer Support Automate frontline support with AI-powered chatbots that handle repetitive queries, freeing up human agents to focus on complex issues.
📊 Boost Agent Productivity Use AI copilot to draft replies and assistance, allowing agents to resolve tickets more efficiently and reducing response times.
📈 Improve Customer Experience Integrate AI chatbots on your website, providing 24/7 support and instant answers to customer queries, enhancing the overall customer experience.
eesel's FAQ
What makes eesel AI unique in terms of its ability to learn and adapt to my customer support operations?
eesel AI is unique in its ability to learn from your real replies, saved macros, help center articles, and documentation, allowing it to mirror your team's tone and respond to customer inquiries in a way that feels authentic and on-brand.
Can eesel AI fully automate all aspects of customer support, or are there certain tasks that still require human intervention?
eesel AI is designed to assist and augment human support agents, not replace them. It can handle repetitive and routine tasks, but more complex or sensitive issues may require human intervention to ensure the best possible outcome for the customer.
How does eesel AI integrate with existing helpdesk tools and platforms, and what kind of customization options are available?
eesel AI integrates with a wide range of helpdesk tools and platforms, including Zendesk, Freshdesk, and Confluence, and offers customization options to fit your specific needs, such as choosing which channels and features to enable or disable, as well as the tone and language used in responses.