What is Level AI
Level AI is an AI-first contact center intelligence platform that leverages semantic intelligence technology to analyze customer insights, assist agent performance, and automate contact center operations, providing real-time analysis and assistance for optimizing customer experience and agent performance in sales, BPO, and compliance monitoring scenarios.
How to use Level AI
Users can use Level AI by requesting a demo and exploring its AI solutions for call centers, leveraging its AI-first SaaS with semantic intelligence technology to understand support interactions and improve contact center team performance.
Key Features
- Customer experience analysis with semantic intelligence,
- Agent performance assistance with real-time analysis,
- Contact center operations automation with AI-first SaaS and semantic intelligence
Frequently Asked Questions
What AI technologies does Level AI use?
Level AI uses semantic intelligence technology, which is a type of deep learning algorithm.
Can Level AI understand nuance and context in customer conversations?
Yes, Level AI uses semantic intelligence to understand support interactions, indicating its ability to process natural language and grasp nuance and context.
How does Level AI improve agent performance?
Level AI provides real-time analysis and assistance to improve agent performance, suggesting that it offers personalized coaching and feedback to enhance agent skills and knowledge. """ }