What is CallZen.AI
CallZen.AI is a Contact Centre Intelligence platform that utilizes Artificial Intelligence (AI) to help businesses summarize, monitor, regulate, and strategize their customer engagement channels. It provides powerful conversational analytics to enhance contact center performance by automatically tracking, transcribing, and analyzing all calls. Key AI features include AI-Insights & Key Moment Identification, Conversation Sentiment Analysis, and Auto-Compliance Audit, which enable businesses to decode emotions in customer and agent conversations, track critical talking points and sentiment, and ensure 100% compliance adherence with automated QA and Call Scoring. The platform is designed for sales, customer experience, compliance, and agent coaching use cases, empowering businesses to close more deals, improve customer satisfaction, ensure compliance, and amplify team performance.
How to use CallZen.AI
Integrate CallZen with your contact center systems, and it will automatically track, transcribe, and analyze all your calls, providing AI-powered insights and key moment identification, sentiment analysis, and more, accessible through the CallZen dashboard.
Frequently Asked Questions
What is CallZen.AI's primary AI capability?
CallZen.AI uses Artificial Intelligence to summarize, monitor, regulate, and strategize customer engagement channels.
How does CallZen.AI identify key moments in conversations?
CallZen.AI automatically tracks critical talking points and sentiments in all calls, allowing for seamless identification of key moments.
What does CallZen.AI's Conversation Sentiment Analysis do?
CallZen.AI decodes emotions in customer and agent conversations, providing a deeper understanding of conversations and emotions. """ }